Proof of consent

1. Purpose of This Page

This page explains how CozyStay collects and documents explicit consent from users before sending any messaging communications, including SMS and WhatsApp messages.

CozyStay respects user privacy and complies with applicable messaging consent regulations and carrier requirements.

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2. How Users Provide Consent

Users provide consent to receive messaging communications when they:

1. Visit the CozyStay website or platform

2. Actively check a consent checkbox on a form

3. Submit the form with the opt-in selection

Consent is collected only when the checkbox is unchecked by default and the user actively selects it.

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3. Example Opt-In Language Displayed to Users

The exact consent language shown to users on the form is:

“I agree to receive SMS, WhatsApp, or other messaging communications from CozyStay related to my account, bookings, reservations, service updates, and support. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time.”

This opt-in language appears right next to the checkbox before users submit the form.

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4. Types of Messages Users May Receive

Users who opt in may receive messages including, but not limited to:

• Booking confirmations and updates

• Reservation reminders

• Account notifications

• Service status alerts

• Support or operational messages

CozyStay does not send unsolicited messaging to users who have not opted in.

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5. Opt-Out Instructions

Users may opt out of receiving messaging communications at any time by:

• Replying STOP to any message received

• Contacting us at support@cozystay.com

• Updating preferences in their CozyStay account settings (if applicable)

Once opted out, users will no longer receive further messages unless they opt in again.

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6. Documentation of Consent

CozyStay maintains internal records of messaging consent that include:

• The date and time of opt-in

• The user’s provided consent text

• The method of collection (form / checkbox)

• IP address or device identifier (where applicable)

These records are retained securely for compliance and audit purposes.

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7. Contact Information

If you have questions or concerns about messaging consent, please contact us:

CozyStay

Email: support@cozystay.com

Website: https://www.cozystay.com

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8. Privacy and Terms References

For more details about how we handle user data and privacy:

• Privacy Policy: https://www.cozystay.com/privacy

• Terms of Service: https://www.cozystay.com/terms